Battery Up & Down

Q: The blind is working the wrong way round
A: Check the direction of installation of the insulating glass in the window frame or the direction of installation of the magnetic connector.

Q: The slats are not closing at the bottom of the blind
A:
Check the direction of installation of the insulating glass in the window frame or the direction of installation of the magnetic connector.

Q: The slats are closing the wrong way round at the bottom of the blind
A:
Check the direction of installation of the insulating glass in the window frame

Q: The blind is not winding up properly at the top
A:
Check the direction of installation of the insulating glass in the window frame or the direction of installation of the magnetic connector.

Q: The blind is twisted
A: Check that the isolating glass in the window frame is shimmed correctly and that the blind works properly perpendicularly to the ground.

Q: The blind stops halfway down the glass
A:
Check whether the glass or the vertical spacer bars bulge into the insulating glass.

Q: The actuator is not working
A:
Check whether the LEDs underneath the arrow buttons turn on or whether the battery unit needs to be charged.

Q: The actuator is not charging
A:
Check that the recharge power plug is inserted correctly in the micro USB connector and in the relevant 220 V socket.

Q: The battery charger is not working
A:
Check that the isolating glass in the window frame is shimmed correctly and that the blind works properly perpendicularly to the ground.


Fully Automated

Q: The blind is working the wrong way round
A:
Check the polarity of the control unit power cables.

Q: The slats are not closing at the bottom of the blind
A:
Check that only one blind is connected to the power control unit exit channel.

Q: The slats are closing the wrong way round at the bottom of the blind
A:
Check the direction of installation of the insulating glass in the window frame.

Q: The blind is not winding up properly at the top
A:
Check the polarity of the control unit power cables.

Q: The blind is twisted
A: Check that the insulating glass in the window frame is shimmed correctly and that the blind works properly perpendicularly to the ground.

Q: The blind stops halfway down the glass
A: Check whether the glass or the vertical spacer bars bulge into the insulating glass.

Q: The power supplier is not working
A: Check that the plug is inserted correctly in the relevant 220 V socket.

Q: The control unit is not working
A: Check that the plugs and jacks are inserted correctly in the relevant socket



All In One

Q: The blind doesn’t work
A:
Check the correct polarity of the power source 24Vcc.

Q: The slats are closing the wrong way round at the bottom of the blind
A:
Check the direction of installation of the insulating glass in the window frame.

Q: The blind is twisted
A:
Check that the insulating glass in the window frame is shimmed correctly.

Q: The blind stops halfway down the glass
A: Check whether the glass or the vertical spacer bars bulge into the insulating glass.

Q: The power supplier is not working
A:
Check that the plug is inserted correctly in the relevant 220 V socket.



Manual Blind

Q: The blind doesn’t close correctly the slats
A:
Check the correct registration of the mechanical end stop inside the knob.

Q: The knob is hard to move or blocked
A:
Check for the presence of any obstruction to the movement of the flexible steel cable. It need to be tense and in line with the external knob.

Q: The cable is severed
A:
Check for the presence of any obstruction to the movement of the flexible steel cable. It need to be tense and in line with the external knob.


Manual Pull Cord

Q: The blind is not lifting completely
A: Check that the external machine is in the correct position and that the blind is usable considering the thickness of the glass in use.

Q: The blind is twisted
A:
Check that the insulating glass in the window frame is shimmed correctly and that the blind works properly perpendicularly to the ground.

Q: The external machine will not stick to the glass
A:
Check glass cleanliness before installation.

Q: The external machine will not stick to the biadhesive
A :
Check that the external machine is in the correct position and that the blind is usable considering the thickness of the glass in use.

Q: The external machine slips
A:
Check that the external machine is in the correct position and that the blind is usable considering the thickness of the glass in use.